3.1 Access data

When you visit our Lifedream Websites, the browser used on your computer or mobile device automatically sends information to the server of our Websites. This information is temporarily stored in a so-called log file. The following information will be collected without your assistance and stored until erasure:

• name and URL of the retrieved file
• date and time of retrieval
• transferred amount of data
• message about successful retrieval (HTTP response code)
• browser type and version
• operating system
• referrer URL (i.e. the previously visited website)
• websites accessed by the user’s system through our Websites
• Internet service provider of the user
• IP address and the requesting provider

We use this log data without assigning them to you or to other statistical profiling and for the purposes of operation, security and optimization of our Websites, but also for the anonymous recording of the number of visitors to our Websites (traffic) and the extent and nature of use of our Websites and services, as well as for billing purposes by measuring the number of clicks received from our partners. Based on this information, we can provide personalized and location-based content, analyze traffic, troubleshoot and improve our services.

This is also our legitimate interest in the use of these data.

We reserve the right to retrospectively review the log data if, on the basis of objective evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the log files for a limited period of time if necessary for security purposes, for the provision of services or the billing of a service, e.g. if you use one of our offers. In addition, as part of your account, we store the date of your last visit (e.g. when registering, logging in, clicking links etc.).

3.2 Data necessary to fulfil our contractual obligations

We process personal data that we need to fulfil our contractual obligations to you, such as first name, surname, address, delivery address, e-mail address, billing and payment data.
The erasure of these data takes place after expiry of the statutory storage periods. Any data associated with a customer account (see below) will be stored as long as this account exists.
We may also use your personal information to verify compliance with sales requirements and, thus, to fight fraud.
The legal basis for the processing of these data is the contract with you or our legitimate interest in the fight against fraud.

3.3 Customer account/membership

To set up a customer account and registration as a member of the Lifedream Websites, we need some of your contact details from you such as first name, surname, address, e-mail address and telephone number. With new registrations, we collect master data (name, address), contact data (e-mail address) as well as access data (user name and password).
You can have your customer account or erased at any time using the contact details referred in point 1, without incurring any costs other than the transmission costs according to the basic rates.

After erasing your customer account or terminating your membership in the Lifedream Websites, we will then erase your personal data stored, as far as we do not have to store them for the execution of orders or due to legal retention obligations.
The legal basis for processing these data is your consent.

3.4 E-mail and other contacts (customer service)

If you contact us (e.g. via contact form or e-mail), we will process your details in order to handle the request, notification as well as follow-up questions.
If data processing is carried out for the purpose of pre-contractual measures upon your request or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is the fulfilment of the contract.
We only process personal data if you consent to it or if we have a legitimate interest in processing your data. A legitimate interest might lie in responding to your emails or other requests.